As we start afresh in 2017, here are 5 tips on reframing leadership:

1. Be respectful
2. If you are going to raise a concern, make sure it is specific (versus being vague and general). It is an issue that can be addressed and the individual can influence
3. Carry out your role well (and be willing to do above and beyond”)

Individual knowledge flow sessions

4. Create a culture where people feel recognised, valued and appreciated.
5. Model civil behavior and coach for better performance. Take action to remove people who have proven themselves incapable of reforming their intentions or considering the impact they have on others.

Question for reflection

Is uncivil behavior a problem in your environment? If the answer to this is yes, how can you be part of the answer rather than part of the problem.